CRM Optimization
Optimize your CRM system to reduce your cost/ticket and response time, while improving customer satisfaction
Our Services:
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Automate 90-95% of email tickets via automation rules, customized macro libraries, optimized FAQ pages, chat flows and other automation techniques.
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Automate across a wide range of CRM channels: email, chat, phone, comments on Social Media channels, SMS, Whatsapp and other.
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Automate CRM tickets while retaining a personalized response to each customer, utilizing any current or historical customer history.
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Overall improvement to CRM analytics, customer feedback loop and response time.
We support all channels on your Shopify store!
WHY US?
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CRM is one of our top 3 most popular optimization 'Pillars'
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We focus on Shopify and have built true domain expertise here
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Proven techniques (continuously applied to our own Shopify store portfolio), to reduce cost per ticket, increase first & average response time and improve customer satisfaction
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We are on the forefront of CRM automation in regards to the latest AI tools
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We have automated stores in a wide variety of niches, geographies, size segments and are prepared for anything
BENEFITS FOR YOU
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Drastically reduce your cost per ticket and overall CRM overhead costs
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Provide your CRM agents powerful tools to step-change increase in tickets answered per hour
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Significantly decrease your first response time & average response time per agent
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Improve customer satisfaction through faster response times, while retaining response & resolution quality
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Utilize & track better CRM analytics, improve your customer feedback loop