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CRM Optimization

Optimize your CRM system to reduce your cost/ticket and response time, while improving customer satisfaction

Our Services:

  1. Automate 90-95% of email tickets via automation rules, customized macro libraries, optimized FAQ pages, chat flows and other automation techniques.

  2. Automate across a wide range of CRM channels: email, chat, phone, comments on Social Media channels, SMS, Whatsapp and other. 

  3. Automate CRM tickets while retaining a personalized response to each customer, utilizing any current or historical customer history.

  4. Overall improvement to CRM analytics, customer feedback loop and response time.

We support all channels on your Shopify store!

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WHY US?

  1. CRM is one of our top 3 most popular optimization 'Pillars'

  2. We focus on Shopify and have built true domain expertise here

  3. Proven techniques (continuously applied to our own Shopify store portfolio), to reduce cost per ticket, increase first & average response time and improve customer satisfaction

  4. We are on the forefront of CRM automation in regards to the latest AI tools

  5. We have automated stores in a wide variety of niches, geographies, size segments and are prepared for anything

BENEFITS FOR YOU

  1. Drastically reduce your cost per ticket and overall CRM overhead costs

  2. Provide your CRM agents powerful tools to step-change increase in tickets answered per hour 

  3. Significantly decrease your first response time & average response time per agent

  4. Improve customer satisfaction through faster response times, while retaining response & resolution quality

  5. Utilize & track better CRM analytics, improve your customer feedback loop

CRM Resources

Get a sneak peak of some of the automation techniques we apply. 

Book a Demo

Book a free 30min call to see if we are a good fit for you.

CRM Resources

Get a sneak peak of some of the automation techniques we apply. 

Get Ready to Maximize Your Productivity With Our Optimization Solutions

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